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If inspectors find an unsafe sidewalk condition, a Notice of Sidewalk Violation will be issued to the property owner. NYC DOT inspects sidewalks throughout the city to ensure that they are safe. Claims against utility companies should be filed with their respective claims departments. Search permits that NYC DOT has issued for an address or area. If a sidewalk was damaged by a utility company or other contractor, the property owner must document the damage and reach out to the company who made the damage for repair. NYC DOT may repair or replace missing and defective curbs at no cost to the property owner when performing sidewalk work related to a violation or when there is an active Curb Repair Contract. Property owners are encouraged to repair or replace missing or defective curbs. NYC DOT has completed the review of all outstanding Notices of Sidewalk Violation for one, two and three family properties and determined which were caused solely by City street trees and will cancel the lien for any that meet the criteria. The City will no longer issue a sidewalk violation for one, two and three family properties that have sidewalk damage caused solely by City trees. NYC does not charge owners of one, two or three family properties for the repair of a sidewalk damaged by a City tree or tree roots. Cutting or shaving the roots of City-owned trees is strictly prohibited.

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DPR also offers free consultations for property owners doing work around tree roots. If sidewalk problems are caused by tree roots, the property may be eligible for repair by the Department of Parks and Recreation (DPR) under their Trees and Sidewalks program. Hardware Trip Hazard Problems Caused by Tree Roots Sidewalk defects that can be cited with violations are listed in section 19-152 of the New York City Administrative Code. We encourage property owners to perform repairs to their sidewalk before a condition becomes a defect which may result in a Notice of Sidewalk Violation. Property owners are potentially liable for personal injuries caused by their failure to maintain the sidewalk free of defects ( Section 7-210 of the New York City’s Administrative Code). Property owners are responsible for installing, repairing and maintaining sidewalks adjoining their properties ( Section 19-152 of New York City's Administrative Code). NYC relies on property owners to maintain the sidewalk adjacent to their property, including repairs and removal of snow, ice, or debris. Sidewalks should be free of cracks or holes and have an even surface. The City replaces more than two million square feet of sidewalk a year, mostly on City-owned property and in residential neighborhoods with predominately one, two and three family homes. NYC DOT's goal is to make the City's sidewalks safe for pedestrians and help prevent injuries caused by defective sidewalks.

Audio described version of “Sidewalks in NYC: Maintenance & Repair” available on YouTube Maintenance